Terms & Conditions

TERMS AND CONDITIONDS
ABOUT NORTH KENT TOURS
At our core, we’re not just another safari company; we’re a team deeply committed to environmental
stewardship and crafting bespoke adventures across East Africa. Since 2018, we’ve curated personalized
tours in Uganda, Rwanda, Kenya, Tanzania, and Zanzibar, ensuring each experience reflects our
dedication to sustainability and authenticity.
Our team comprises skilled safari experts driven by a passion for exploration and discovery. We thrive on
pushing boundaries and delving into the wonders of the natural world. This inherent curiosity fuels our
ability to create unforgettable journeys for you.
Our mission is simple yet profound: to deliver active adventures that redefine the African experience.
Whether you’re tracking wildlife through lush landscapes, marvelling at breathtaking vistas, or immersing
yourself in vibrant local cultures, we’re committed to ensuring your journey transcends mere tourism.
We strive to leave a positive impact on the places we visit, fostering sustainable tourism practices that
benefit both the environment and local communities.
At every step of your journey, we prioritize responsible travel, aiming to minimize our ecological
footprint while maximizing the benefits to the regions we explore. Our goal is not only to provide you
with a memorable adventure but also to inspire a deep appreciation for Africa’s natural beauty and
cultural richness. With us, your safari isn’t just a vacation—it’s a trans formative experience that leaves a
lasting legacy of conservation and respect for our planet.
ACCURACY
The details, descriptions, and assessments regarding accommodations, national parks, wildlife sightings,
itineraries, security measures, and gorilla permits have been provided in good faith, relying on the
information available to us at the present time. We have taken care to ensure that the information is
current and accurate. However, we cannot assume liability or responsibility for any omissions or errors
that may arise due to circumstances beyond our control.
CANCELLATIONS
a) WHAT HAPPENS WHEN WE CANCEL YOUR TRIP
On rare occasions, circumstances may compel us to cancel confirmed bookings, a decision we strive to
avoid but reserve the right to enact. These cancellations arise from unforeseen circumstances beyond
our control. We make every effort to mitigate such occurrences but may cancel only if no alternative
solutions are feasible. In the event of cancellation, we will offer you the opportunity to select a similar
holiday in terms of standard and duration. However, this option is not extended if the cancellation results
from payment failure or force majeure events.
Should the alternative holiday be less expensive, we will refund the difference. Conversely, if it is more
expensive, we will request payment of the price discrepancy. If the alternative does not meet your
requirements, you are entitled to a full refund of all payments made to us, excluding gorilla permit fees,
subject to refund availability.
We bear no further liability for cancellations beyond those specified in this clause and regret that we
cannot cover any costs, expenses, or losses resulting from such cancellations.
Furthermore, we retain the right to terminate the holiday of any individual in your group without prior
notice if, in our judgment or that of relevant authorities, their behaviour poses a threat, annoyance, or
distress to others or property. In such cases, the individuals in question will be required to vacate the
service or accommodation. No refunds will be provided, and we will not cover any associated costs or
expenses. Our obligations toward such individuals will cease immediately.
b) IF YOU CANCEL THE TRIP
If you or any member of your group needs to cancel a booking, you must notify us in writing. Until we
receive written notice, the cancellation is not considered effective. Please be aware that we may not be
able to resell your holiday to cover the estimated loss caused by your cancellation. Therefore, a
cancellation fee (excluding insurance) will be charged per person. The cancellation fees are determined
based on the date we receive your written notification at North Kent Tours.
Cancellation fees are as follows:
• 101 days and above before the tour: 30% of cost
• 61-100 days before the tour: 40% of tour cost
• 46-60 days before the tour: 60% of tour cost
• 16-45 days before the tour: 90% of tour cost
• 0-15 days before the tour: 100% of tour cost
COMPLAINTS
If you have any complaints about the services offered, please report them as soon as possible to the
service provider and our representative so that we can resolve the issue promptly. If you remain
dissatisfied, please write a report to our Tour Managers in our office within 20 days of the completion of
your holiday to allow us to conduct a thorough investigation. Unfortunately, we cannot be held liable for
any complaints received after this period or for complaints not reported through the proper channels.
FORCE MAJEURE
We regret that we cannot accept liability or provide compensation if the proper performance of our
obligations is prevented or affected by events that we or the service provider could not, even with all due
care, avoid or foresee. Such events include civil strife, riots, border closures, epidemics, pilferage,
quarantines, unexpected government actions, terrorist activities, fire, road closures, extreme weather
conditions, war or threats of war, industrial disputes, natural disasters, dangers associated with sea, land,
and air travel, and other similar acts or incidents beyond our control.
We often book accommodations, transportation, restaurants, and other services from various
independent suppliers who are not subject to our control. Therefore, we cannot be liable for any personal
injury, damage to property, death, or other loss that may occur due to the actions or omissions of a
supplier or any other event beyond our control.
Tariffs and foreign exchange rates fluctuate from time to time, and for this reason, we reserve the right to
revise our US Dollar prices without prior notification. We also reserve the right to alter the agreed
itinerary, including ending a tour if deemed necessary, and to pass on any new expenditures or losses
resulting from unforeseen delays or events to tour members.
OPTIONAL ACTIVITIES
Optional activities may be available at some locations depending on your chosen itinerary. Participation in
these activities may carry inherent risks of personal injury. These activities include, but are not limited to,
canoing, nature walks, white-water rafting, boat trips, chimpanzee tracking, gorilla tracking, balloon
tours, and mountain climbing.
You are free to participate in these activities, but your personal safety cannot be guaranteed. Participation
in these activities is at your own risk, and we assume no responsibility for your safety. We guarantee
safety and insurance for only activities that are included in the official itinerary. Our activities mentioned
in the itineraries include the safari insurance.
GORILLA PERMITS
Permits for gorilla trekking can only be purchased upon receipt of payment. Having a gorilla permit does
not guarantee seeing the gorillas, as local conditions can make access to them impossible on short notice.
There is a 98% chance of seeing the gorillas. We cannot accept liability for circumstances that may lead to
the cancellation of gorilla watching, whether due to security situations, border closures, national park
closures, or the absence of gorillas. Any refunds are at the discretion of the relevant authority, and we
cannot accept liability. We will do everything in our power to obtain a refund from the relevant authority
and pass it on to the traveller/client.
However, our team will always keep you updated about any changes to be made.
PHOTOGRAPGY ON SAFARI
We reserve the right to take photos of our clients for commercial promotion of our tours. Individuals who
do not wish to have their images used are required to identify themselves at the start of the tour.
INSURANCE
Before embarking on your holiday with us, it is advisable to arrange appropriate insurance tailored to the
specific nature of your trip. Such insurance should fully cover personal injury, death, repatriation in the
event of accident, illness, or death, and all medical expenses. Additionally, the insurance should include
coverage for any cancellation or curtailment of the holiday, and damage to or theft of property. Risky
activities such as mountaineering, white-water rafting, and animal tracking should also be covered.
Mission Africa Safaris only covers the evacuation of clients on a full safari
JURISDICTION
North Kent Tours and Travel is incorporated in the Republic of Uganda and operates under Ugandan law.
LIABILITY
We will make every reasonable effort to ensure that:
• Our employees, suppliers, sub-contractors, and other agents carry out our obligations with due
care as stipulated in the contract.
• All activities and services are provided as agreed at the time of booking and to a reasonable
standard.
We accept responsibility for the actions or omissions of our agents, suppliers, sub-contractors, and
employees, provided they were performing authorized work at the time. If you follow the complaints
procedure set out in the terms and conditions and any part of your holiday is not provided to an
acceptable standard as agreed, we will pay appropriate compensation. This acceptance of responsibility is
subject to these Terms and Conditions and the “Force Majeure” clause.
Our maximum liability for complaints, except where personal injury, illness, or death results, or where
claims relate to damage or loss to luggage or possessions, is limited to the amount paid by or on behalf of
the affected person for the relevant services. The maximum amount will only be payable if none of the
contracted services have been provided, and the affected person did not benefit from the safari holiday.
We will take all due care to prevent injury, illness, or death caused by insect life or animals at the
destinations. It is your responsibility to take proper practical and medical precautions. You should seek
medical advice well before traveling. We accept responsibility, subject to these Terms and Conditions, if
you or any of your party suffer illness, personal injury, or death due to the improper performance of the
contract by any of our suppliers, agents, sub-contractors, or employees (provided they were performing
authorized work), except in the following situations:
1. An event that we or the supplier could not avoid or foresee, even with due care.
2. Acts or omissions of a third party not connected with the holiday provision under the contract
and which were unavoidable or unforeseeable.
All claims must follow the complaints procedure set out above. Any person receiving a payment (and their
guardian or parent if the traveller is a minor) must assign to us and our insurers any rights they may have
to pursue any third party in connection with the claim and provide all necessary assistance to us and our
insurers as reasonably required.
MEDICAL REQUIEMENTS
Good mental and physical health is crucial to fully enjoy outdoor tours. While on your tour, you may travel
through remote and rugged areas away from good medical facilities. Trekking, in particular, requires good
physical condition.
By booking with us, the traveller certifies that they do not have any disability (physical or otherwise) that
would endanger themselves or other travellers. Clients must notify our staff in advance of travel if they
have a medical condition requiring regular treatment, specific allergies, dietary restrictions, or any other
medical condition that may be affected by vigorous activity, heat, high altitude, cold, or other natural
phenomena.
We assume no liability for any special dietary requirements or medical care if not notified in advance.
PAYMENTS
You should confirm acceptance of these terms and conditions at the time of booking and pay a deposit of
40% of the holiday price, including fees for gorilla permits. We will assume acceptance of the Terms and
Conditions if we do not receive written acceptance at the time of booking and making the initial deposit.
The balance must be paid before arrival or at the start of the safari. We reserve the right to request full
payment at least 30 days before the safari begins.
BOOKINGS, PRICES, AND QUOTAION
Before confirming a booking, ensure the quotation is accurate and clear with all details of dates,
accommodation, transportation, number of clients, park fees, permits, and all services to be provided.
References to quotations in writing include correspondence by facsimile and electronic mail. At the time
of booking, the holiday price will be confirmed. We reserve the right to correct any errors in both
confirmed and advertised prices as soon as we notice them. We take every care to provide accurate
figures.
SAFARI TERMS
PRICES INCLUDE:
• Services of an English-speaking guide/driver and a 4×4 safari vehicle.
• Airport transfers.
• Portage of two items of baggage per person.
• Meals as stated.
• Park fees.
• Government taxes.
• Chimpanzee and gorilla permits, where applicable.
PRICES EXCLUDE:
• Items of a personal nature such as telephone calls, tips, laundry, airport taxes, gifts, and alcoholic
drinks.
• The prices cover full board while on safari.
We reserve the right to change the agreed safari services in the event of unforeseen circumstances, such
as insecurity, bad weather, road closures, and issues with hotels or national parks. Alternative
arrangements will be made if circumstances permit.
TRANSPORTATION
We strive to ensure that the safari vehicles used are comfortable and in sound mechanical condition, but
no liability can be accepted for any damage, breakdown, or delays. Every person is entitled to a window
seat in the vehicle. Our guides/drivers must follow our code of conduct for Guides, which you must not
ask them to break in any way. The company guide is the sole driver and final decision-maker on all
matters, such as the route to be taken. Any interference by you with the safari vehicle makes you liable for
any damage caused, including legal costs. It is the responsibility of the company guide to rectify all
situations, including any breakdowns. In the case of a vehicle breakdown, the company guide can either
rectify it or we can withdraw the vehicle in question and replace it. We reserve the right to do so.
If a guide does not follow the code of conduct (available on request), please inform the Tour Manager at
North Kent Tours in writing.
VOLUNTALY EXECUTION
Advancing a deposit to North Kent Tours certifies that you have carefully read and fully understood the
Terms and Conditions, especially those regarding the responsibility of trip participants, cancellation and
refund policies, and limitation of liability. By advancing a deposit to North Kent Tours, the depositor, their
family, and heirs agree to be bound by these Terms and Conditions.